Our After Hours Service has changed.
Regrettably the Dr To U Service in Mackay is no longer operational. Our team have been working very hard to continue providing after hours care however the difficult decision has been made to permanently close this service. If you have a medical emergency after hours, please call 000 or attend your local emergency department.
If you want to see an afterhours GP, you can still see a GP in your own home - we recommend calling: Dial a Local Doctor – this is 100% Bulk Billing for DVA or Medicare Card holders.
Phone: 1300 980 980 for Dial A Local Doctor. More details about this service are provided below.
Otherwise, the Doctors at GP Superclinics in Mackay are happy to see you during normal business hours for all other appointments.
ABOUT DIAL A LOCAL DOCTOR
Dial a Local Doctor provide a bulk billed after hours doctor in your home service to valid Medicare or DVA Card holders in Australia.
If you do not have a Medicare or DVA Card, you are still able to access our home doctor service as we can accept credit card payments via the booking process. The cost of this is $185 inc gst (excludes any required medication(s) ) A receipt will be provided via email.
HOW LONG WILL IT TAKE FOR A DOCTOR TO ARRIVE AFTER BOOKING?
In most cases, the after-hours doctors will arrive in your home within 2 hours of your call. This ensures that you’ll get the medical assistance you need, even if it’s in the middle of the night. We will keep you updated with an ETA.
DO YOUR DOCTORS TREAT PATIENTS IF IT IS AN EMERGENCY?
No, if it is an emergency you should dial 000 and request an ambulance. If you call and we determine your symptoms require more immediate attention, we will advise you.
SHOULD WE CONTACT DIAL A LOCAL DOCTOR IF THE CONDITION OF THE PATIENT CHANGES?
Yes, please contact us on 1300 980 980 if you need to update the condition of the patient or if the appointment is no longer needed.
HOW CAN I TELL IF DIAL A LOCAL DOCTOR SERVICES MY AREA?
Our after-hours doctors currently service:
WHEN CAN I CALL DIAL A LOCAL DOCTOR TO MAKE A BOOKING?
Dial a Local Doctor team take calls from 4.00pm on weekdays, from 10.00am Saturday and 24 hours each day on Sunday and Public holidays. Dial A Local Doctor can provide pre-arranged home visits to patients in their home, aged care facilities and hotels between:
Monday to Friday: 6.00pm – 8.00am
Saturday from 12.00pm to Monday 8.00am
All day Sunday and Public Holidays
HOW CAN I MAKE A BOOKING TO SEE AN AFTER HOURS DOCTOR AT HOME?
Call 1300 980 980 to make a booking (during call centre operating hours)
WHAT INFORMATION WILL I BE ASKED FOR WHEN MAKING A BOOKING?
When you make booking whether it is by phone (call 1300 980 980), you will need to have the following information ready in order to request a Doctor.
The full name and date of birth of the patient
The Medicare card or DVA card of the patient, or alternatively a credit card.
The full address of the patient
The symptoms the patient is experiencing
The name of the patients regular general practitioner or medical centre
The patients email address
WILL DIAL A LOCAL DOCTOR OPERATE AS MY FAMILY GP?
No, Dial A Local Doctor does not replace your normal general practitioner. This after hours service is here to help you in the after-hours when are sick or injured and your regular GP is closed.
ARE THE DOCTORS FULLY QUALIFIED?
All Doctors that work with Dial A Local Doctor are fully registered with the Australian Health Practitioner Regulation Agency (APHRA) as required by the Australian Medical Board. The Dial A Local Doctor service operates to the standards of the Royal Australian College of General Practitioners.
WILL MY GP RECEIVE A COPY OF THE NOTES FROM MY VISIT?
Yes, following a visit from one of the after hours doctors the medical report will be sent through to your nominated regular GP the next business day. This will enable your regular doctor to continue the appropriate treatment if needed and remain up to date with your health.
WHERE CAN I PROVIDE FEEDBACK OR COMPLAIN?
You can send written complaints or feedback to Dial A Local Doctor, Suite 20, Level 1, 200 Grand Ave, Forest Lake QLD 4078
Otherwise visit the Dial a Local Doctor website: Contact Us - Dial A Local Doctor