Appointment times:
All standard consultations by appointments are 10 minutes. Longer consultations are available on request, but they will incur an extra fee. If your medical condition is urgent, please let the receptionist know when you phone or when you present to the reception desk.
Patients without appointments will be seen whenever the next appointment opens up, unless their condition is urgent. Please let us know in advance if you are unable to keep an appointment. A cancellation fee may be charged if you fail to cancel an appointment prior to the booked appointment.
Fees:
Please note we are not a bulk-billing practice, except for childhood immunisations. Payment of fees is at the time of consultation. Please note that extra fees may apply for additional services.
The Medicare rebate for your consultation can be claimed electronically at our reception, allowing funds to be returned directly to your EFTPOS bank account on the day of your consultation.
All repeat prescriptions, new or continuing referrals will require an appointment with your regular general practitioner.
Test results:
Patients are required to book a follow up appointment to discuss their test results with their own doctor.
PLEASE NOTE: Reception & Nursing Staff are not permitted to give results over the phone.
After Hours: DR TO U - HOUSE CALL SERVICE
Our practice provides after hour services, for appointments please call 1300 438 377 before 10pm. Appointments completed before 11pm will be bulk billed. If you are calling after 11pm and you are a GP Superclinic patient, please phone the doctor directly for a home visit on 0438 976 768.
All services between 11pm and 8am will incur a fee of $250, which you will receive a medicare rebate of $150.
Feedback:
If you have any suggestions, concerns or complaints about the service we would like to hear from you.
Please mail your suggestions to:
Practice Manager,
GP Superclinic Group
PO Box 98 Rural View Qld 4740
Unresolved issues can be posted to:
The Qld Office of the Health Ombudsman
PO Box 13281
George Street, Brisbane Qld 4003
Or
Call 133 OHO (133 646), Monday to Friday 9am to 5pm
